Support
Customer support executive
Full-time · Pune
- Experience:
- 0–2 years
- Salary:
- ₹18,000 – ₹25,000 / month
Be the first voice riders and drivers hear when they need help. You will handle live trip queries on WhatsApp, phone, and email — clarifying fares, sharing ETAs, coordinating with ops, and making sure every journey feels safe and clear.
Responsibilities
- Respond to rider and driver messages on WhatsApp, phone, and email
- Share ETAs, route updates, and fare clarifications
- Escalate delays, no-shows, or safety concerns to operations
- Maintain polite communication in English and Hindi
- Support weekend and peak-hour shifts
Requirements
- Clear written and spoken English and Hindi
- Comfortable with WhatsApp Business and phone support
- Calm under time pressure
- Willingness to work rotating shifts
- 0–2 years in support / BPO / hospitality preferred
What we offer
- Fixed salary + performance incentives
- On-the-job training
- Weekly offs as per roster
- Growth path into team lead
- Pune operations desk
